It is okay as online forms go, but takes about twice as long to complete without the added benefit of a photo for the council officers.
I’m all for all sorts of ways for people to be able to report faults and have them resolved quickly, but do wonder whether the council isn’t missing a trick by not using the systems that are there already a bit more seamlessly.
[Disclosure – I’ve been a consultant for the company that produce the technology for Love Lewisham]
Update – I’ve now had an excellent (well what did you expect) response from the council’s officers. It turns out the pothole I’ve reported can’t be repaired without Thames Water pulling their finger out and repairing the leak (which is further up the road) that is causing the hole to fill with water. Thames Water have been made aware of the leak and once it’s been fixed the council will come along and repair the pothole.